Top 10 KPIs to Upscale your DevSecOps Game
According to Cyberthreat Defense Report, "Cyberattacks affected nearly 85% of organizations in 2021." As security threats continue to increase, keeping a business safe in the cyber world has become a real challenge.
Cyberattacks can be devastating to an organization's growth. It can result in adverse effects like losing customers, business, clients, and money. This is why popular organizations like Microsoft, Google, Netflix, and Spotify use a DevSecOps approach in their internal development process to improve security. DevSecOps, short for Development, Security, and Operations, is the process of integrating security throughout the software development & operations process. However, implementing DevSecOps tooling into your workflow is not enough. It is vital to set DevSecOps KPIs to access the performance and success of the DevSecOps process within your organization.
But what is the need for DevSecOps KPIs? Are DevSecOps metrics important? Keep reading to learn the following:
- What are DevSecOps KPIs?
- The role of DevSecOps KPIs
- 10 DevSecOps KPIs for Measuring Success
What are DevSecOps KPIs?
DevSecOps KPIs are a staple of modern organizations. They are the key metrics that indicate the performance of DevSecOps in the software development life cycle and help quickly identify and fix any bottlenecks in the process.
Moreover, data-driven metrics give an overview of what's happening or might happen in the future. They give organizations a better understanding of:
- Whether a process is sustainable or not
- Whether we are achieving the objectives or not
- Whether a process is going well or not
- Whether there are errors or disruptions
The Role of DevSecOps KPIs
The saying," You can't improve what you don't measure." fits well here.
The main goal of implementing DevSecOps practices into the workflow is to make the software-delivery process safer and faster.
DevSecOps KPIs let you track the progress and success of DevSecOps practices in your software development pipeline, providing deep insights into the factors that influence success. These key metrics allow development, security, and operations teams to evaluate and measure collaborative workflows.
You can even track the progress of your business goals like faster software-delivery lifecycle, better security, and increased quality. Furthermore, the key metrics provide essential data required to have transparency and control over the development pipeline. They also help organizations streamline the development process and improve software security and infrastructure. You can also identify software defects and the average time needed to fix those flaws.
Above all, DevSecOps KPIs allow organizations to know how DevSecOps is performing over time and the scope of improvement.
Let’s find out the ten DevSecOps KPIs for measuring success.
10 Key DevSecOps KPIs for Measuring Success
DevSecOps KPIs provide deep insights into factors that illustrate DevSecOps success. There's a myriad of critical metrics that measure how well DevSecOps is performing in your organization. However, make sure to choose the right metrics depending on the needs and goals of your company.
Here are some KPIs that can help you track the performance and success of the DevSecOps process.
Lead time is a key metric for increasing the speed of deployment. It measures the time between a code commit and application deployment. It indicates the speed of the development process by reporting the time required to develop, test, and deliver a code.
Lesser lead time means a more efficient development process.
Application Deployment Frequency
It's one of the essential data-driven DevSecOps metrics and measures how often the code is deployed to production. In other words, it measures the frequency of deploying code to development, test, and production environments. This metric indicates the agility and speed of your team.
It's recommended to measure the deployment frequency regularly to know the scope of improvement. A very low frequency may be a sign of a poor or imbalanced workflow.
Please note that a low deployment frequency is acceptable in the case of a complicated product, while a high deployment frequency is expected in the case of a new product.
Customer Ticket Volume
The saying," A happy customer is a repeat customer," fits well here. The main goal of every business is to increase customer satisfaction, which eventually means an increase in sales.
Customer ticket volume is one of the primary metrics that define the success of DevSecOps. This metric measures end-user satisfaction, indicating several bugs and defects reported by a customer in a given period.
A large number of customer tickets means quality issues, while a small number indicates the efficiency of the application.
Application downtime can be a nightmare for your business. It's vital that your server remains available 24/7 to remain operational all the time for the end-users.
Server availability is a reliability metric that calculates the total time your server remains available. In other words, it tracks the uptime or downtime of an application over a given period.
Change Failure Rate
The change failure rate is a useful DevSecOps metric that reduces overall lead time and speeds up the software delivery. In other words, it indicates the efficiency of your deployment process.
It measures the percentage of code changes and hotfixes after production. Furthermore, it indicates the percentage of failed production deployments.
A high failure rate could indicate that you may have an inefficient team or don't clearly understand your business goals and deployment process. As a result, you may face both financial and customer losses.
Change volume is an important DevSecOps KPI that aims to provide a seamless user experience with less disruption in an application.
It measures the average number of new functions, features, or code deployed in a given time. It indicates development velocity—the total amount of work done per sprint.
A high change volume with a low failure rate indicates a successful development process.
Issue Resolution Time
Every business strives hard to achieve a 100% customer satisfaction rate. Solving customers' queries is one part of good service. A customer who gets an answer to their question on time will always be satisfied and happy.
Issue resolution time indicates how long it takes to identify and solve a software issue reported by the customer. In other words, this metric measures the average time it takes to fix a specific software bug.
Mean Time to Recovery (MTTR)
As the name suggests, the meantime to recovery is the average time required to recoup from any failure.
In other words, it is the time between a failed deployment and complete restoration. A Low MTTR number implies that the DevSecOps team can recover quickly from system failure. In contrast, a high MTTR figure represents a poor-performing team that takes a lot of time to recover from a loss.
Implementing robust and continuous monitoring tools is recommended to identify and fix issues. The sooner you find a failure, the quicker you will be able to recover from it.
Time to Value
Every customer wants to get the true value they've paid for products and services.
Time to value, or TTV, is a crucial metric that indicates the time between a feature request and business value realization like software abilities and revenue.
In other words, it measures how quickly your customers get value from your products. The scope of this metric varies from business to business.
Defect Escape Rate
Despite having an experienced DevSecOps team, mistakes are likely to happen in the software development pipeline.
If you want a secure, error-free, and quicker software release, you must identify and fix software defects before reaching production. Defect escape rate is one of the best DevSecOps KPIs that tracks how often defects are discovered after a software program is in production. It evaluates the collective quality of software releases.
A higher defect escape rate indicates an issue with the testing process, so make sure you keep an eye out for that.
DevSecOps KPIs have become a focal point of the software development process. They have improved the quality and speed of software delivery. Moreover, they allow you to evaluate the success of DevSecOps efforts and steer your DevSecOps transformation to the next level.
Hopefully, this list of DevSecOps KPIs will give you some ideas of what to monitor and improve.
At Everable, we help organizations increase the security and productivity of the software development lifecycle. We offer skill-building solutions to individuals, teams, and enterprises. Book a free demo.